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An exceptional company is the one that gets all the little details right. And the people out on the front line, they know when things are not going right, and they know when things need to be improved. And if you listen to them, you can soon improve all those niggly things which turns an average company into an exceptional company.

Richard Branson

Biography

Author Profession: Businessman
Nationality: British
Born: July 18, 1950

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