The simple act of paying positive attention to people has a great deal to do with productivity.
The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.
The best leaders... almost without exception and at every level, are master users of stories and symbols.
Business is about people. It's about passion. It's about bold ideas, bold small ideas or bold large ideas.
Excellent firms don't believe in excellence - only in constant improvement and constant change.
Leaders don't create followers, they create more leaders.
Management is about arranging and telling. Leadership is about nurturing and enhancing.
Celebrate what you want to see more of.
Almost all quality improvement comes via simplification of design, manufacturing... layout, processes, and procedures.
If a window of opportunity appears, don't pull down the shade.
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