The best leaders... almost without exception and at every level, are master users of stories and symbols.
Life is pretty simple: You do some stuff. Most fails. Some works. You do more of what works. If it works big, others quickly copy it. Then you do something else. The trick is the doing something else.
The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.
The simple act of paying positive attention to people has a great deal to do with productivity.
Excellent firms don't believe in excellence - only in constant improvement and constant change.
Management is about arranging and telling. Leadership is about nurturing and enhancing.
Leaders don't create followers, they create more leaders.
Almost all quality improvement comes via simplification of design, manufacturing... layout, processes, and procedures.
If a window of opportunity appears, don't pull down the shade.
Celebrate what you want to see more of.
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