All white-collar work is project work. The single salient fact that touches all of our lives is that work is being reinvented.
Celebrate what you want to see more of.
The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.
Almost all quality improvement comes via simplification of design, manufacturing... layout, processes, and procedures.
The simple act of paying positive attention to people has a great deal to do with productivity.
Leaders don't create followers, they create more leaders.
Life is pretty simple: You do some stuff. Most fails. Some works. You do more of what works. If it works big, others quickly copy it. Then you do something else. The trick is the doing something else.
Management is about arranging and telling. Leadership is about nurturing and enhancing.
Excellent firms don't believe in excellence - only in constant improvement and constant change.
If a window of opportunity appears, don't pull down the shade.
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