All business success rests on something labeled a sale, which at least momentarily weds company and customer.
Tom Peters

Celebrate what you want to see more of.
Tom Peters

Give a lot, expect a lot, and if you don't get it, prune.
Tom Peters

Almost all quality improvement comes via simplification of design, manufacturing... layout, processes, and procedures.
Tom Peters

We found that the most exciting environments, that treated people very well, are also tough as nails. There is no bureaucratic mumbo-jumbo... excellent companies provide two things simultaneously: tough environments and very supportive environments.
Tom Peters

Leaders don't create followers, they create more leaders.
Tom Peters

Test fast, fail fast, adjust fast.
Tom Peters

The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.
Tom Peters