There are many benefits to this process of listening. The first is that good listeners are created as people feel listened to. Listening is a reciprocal process - we become more attentive to others if they have attended to us.
Margaret J. Wheatley

Aggression only moves in one direction - it creates more aggression.
Margaret J. Wheatley

I believe that our very survival depends upon us becoming better systems thinkers.
Margaret J. Wheatley

Whatever life we have experienced, if we can tell our story to someone who listens, we find it easier to deal with our circumstances.
Margaret J. Wheatley

I think a major act of leadership right now, call it a radical act, is to create the places and processes so people can actually learn together, using our experiences.
Margaret J. Wheatley

Yet we act as if simple cause and effect is at work. We push to find the one simple reason things have gone wrong. We look for the one action, or the one person, that created this mess. As soon as we find someone to blame, we act as if we've solved the problem.
Margaret J. Wheatley

Thinking is the place where intelligent actions begin. We pause long enough to look more carefully at a situation, to see more of its character, to think about why it's happening, to notice how it's affecting us and others.
Margaret J. Wheatley

I believe that the capacity that any organisation needs is for leadership to appear anywhere it is needed, when it is needed.
Margaret J. Wheatley