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What the customer demands is last year's model, cheaper. To find out what the customer needs you have to understand what the customer is doing as well as he understands it. Then you build what he needs and you educate him to the fact that he needs it.

Edna St. Vincent Millay

Biography

Author Profession: Author
Nationality: American Quotes
Born: February 22, 1892
Died: October 19, 1950

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