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The future of communicating with customers rests in engaging with them through every possible channel: phone, e-mail, chat, Web, and social networks. Customers are discussing a company's products and brand in real time. Companies need to join the conversation.
Some critics argue that a tsunami of hogwash has already rendered the Web useless. I disagree. We are indeed inundated by online noise pollution, but the problem is soluble.
Just because you have star power and a huge marketing budget, you can see from some professional web series, it doesn't equal views.
We've got to lift our game tremendously. We'll sell our business news and information in print, we'll sell it to anyone who's got a cable system, and we'll sell it on the Web.
I find web browsing, checking multiple email accounts, and Google mapping rather tiresome on an iPhone - the iPhone's native interface, for all its supposed perfection, has all kinds of wrong baked in - and the screen is just far too small.
Merely that I have a World Wide Web page does not give me any power, any abilities, nor any status in the real world.
I think newspapers shouldn't try to compete directly with the Web, and should do what they can do better, which may be long-form journalism and using photos and art, and making connections with large-form graphics and really enhancing the tactile experience of paper.
The web of life, love, suffering and death unites all beings.
It's quite complicated and sounds circular, but we've worked out a way of calculate a Web site's importance.
When I go to a web video meeting and look around, at least half the show runners are women. And a lot are actors-cum-writers who are frustrated with the situation of being a woman actor in Hollywood and have decided to create their own show.
If you use a proprietary program or somebody else's web server, you're defenceless. You're putty in the hands of whoever developed that software.
The mass culture of childhood right now is astonishingly technical. Little kids know their Unix path punctuation so they can get around the Web, and they know their HTML and stuff. It's pretty shocking to me.
My hope is that we will turn Greece into maybe the most transparent country in the world with everything on the web.
Unlike with any other art form, filmmakers have this unique web of festivals. There are hundreds. It is a democratic system in which you submit films, and if they are good enough, they play. The only barrier to entry is the submission fee.
In comparison, Google is brilliant because it uses an algorithm that ranks Web pages by the number of links to them, with those links themselves valued by the number of links to their page of origin.
We are seeing the beginning of things. Web 2.0 is broadband. Web 3.0 is 10 gigabits a second.
The difference between utility and utility plus beauty is the difference between telephone wires and the spider web.
Edwin Way Teale
If you can use a Web browser, you can use Skype.
When I use the Internet, it's pretty much strictly for music. Checking out other people's web sites, what's going on, listening to music. It's pretty much a musical thing for me.
Web 2.0 ideas have a chirpy, cheerful rhetoric to them, but I think they consistently express a profound pessimism about humans, human nature and the human future.
I write back to every fan who writes me, which is kind of a full-time job in some regards 'cause I don't want people to wait too long . So I get up very early in the morning and try to rip through all of them. I pretty much sleep four hours a night. Then I'm constantly writing and doing short Halloween films for my web site. I'm definitely busy.
The basic problem is that web 2.0 tools are not supportive of democracy by design. They are tools designed to gather spy-agency-like data in a seductive way, first and foremost, but as a side effect they tend to provide software support for mob-like phenomena.
I'm interested in helping secure the PC - we need innovation here. It's not just hug your PC, hate the iPhone. In fact I don't even hate the iPhone; I think it's really cool. I just don't want it to be the center of the ecosystem along with the Web 2.0 apps.
A review was published in Nature, very scathing, essentially calling me incompetent, though they didn't use that word. I am putting a reply on my Web site in a few days, where I go through their arguments, paragraph by paragraph.
A Web site is the only medium of semipermanent communication where you can express yourself.
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