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The future of communicating with customers rests in engaging with them through every possible channel: phone, e-mail, chat, Web, and social networks. Customers are discussing a company's products and brand in real time. Companies need to join the conversation.
The difference between utility and utility plus beauty is the difference between telephone wires and the spider web.
Edwin Way Teale
The Domain Name Server (DNS) is the Achilles heel of the Web. The important thing is that it's managed responsibly.
The liberation children experience when they discover the Internet is quickly counteracted by the lure of e-commerce web sites, which are customized to each individual user's psychological profile in order to maximize their effectiveness.
Television is the same as the telephone, and the same as the World Wide Web for that matter. People who become obsessed by the peculiarities of these communications media have simply failed to adjust to the shock of the old. People who bleat on about the 'artistic' potential of television qua television are equally deluded.
Right now I am kicking around an idea to do a web talk show on a boat. Guests would come on and go fishing with me. I would like to take people who have never fished: You get them out on the water and they really open up.
It's quite complicated and sounds circular, but we've worked out a way of calculate a Web site's importance.
If you can use a Web browser, you can use Skype.
Stripe is building payment infrastructure for the Web, so we make it easy to accept credit cards online. Before Stripe, the way you'd do this is using the legacy banking structure. It was slow, it was complex, it was expensive. It had this very chilling effect on e-commerce.
My two must-haves are my cell phone and my MacBook Pro laptop, which allows me to update my Web site from wherever I am, whether I'm in Africa or in Sun Valley skiing.
Everybody makes money for a living, but most of us actually do something that has a point, in addition to just making money. We examine and treat patients, we teach students, we draw up contracts and wills, we write for newspapers, magazines, and web sites, we clean floors, or we serve meals.
You can go online now and find really thoughtful, in-depth, considered, well-informed communities around virtually any issue. If it's your issue, there are now new ways of mobilising knowledge that weren't there before. There are real bodies of significant knowledge on the web that are valuable that we haven't done nearly enough with.
The original idea of the web was that it should be a collaborative space where you can communicate through sharing information.
A Web site that promotes flow is like a gourmet meal. You start off with the appetizers, move on to the salads and entrees, and build toward dessert. Unfortunately, most sites are built like a cafeteria. You pick whatever you want. That sounds good at first, but soon it doesn't matter what you choose to do. Everything is bland and the same.
This is what I tell my students: step outside of your tiny little world. Step inside of the tiny little world of somebody else. And then do it again and do it again and do it again. And suddenly, all these tiny little worlds, they come together in this complex web. And they build a big, complex world.
Life inside successful Web startups - especially the really successful ones - can be nasty, brutish, and short. As companies grow exponentially, egos clash, investors jockey for control, and business complexities rapidly exceed the managerial abilities of the founders.
The Web is now philosophical engineering. Physics and the Web are both about the relationship between the small and the large.
The world wide web has really been quite spectacular and not something I would have predicted.
His ambition is to be the spider in the World Wide Web.
Facebook mistreats its users. Facebook is not your friend; it is a surveillance engine. For instance, if you browse the Web and you see a 'like' button in some page or some other site that has been displayed from Facebook. Therefore, Facebook knows that your machine visited that page.
It's heartbreaking to see so many people trapped in a web of enforced idleness, deep debt, and gnawing self-doubt.
William J. Clinton
When I took office, only high energy physicists had ever heard of what is called the Worldwide Web... Now even my cat has its own page.
William J. Clinton
The world's urban poor and the illiterate are going to be increasingly disadvantaged and are in danger of being left behind. The web has added a new dimension to the gap between the first world and the developing world. We have to start talking about a human right to connect.
Merely that I have a World Wide Web page does not give me any power, any abilities, nor any status in the real world.
People tend to think of the web as a way to get information or perhaps as a place to carry out e-commerce. But really, the web is about accessing applications.
William Arthur Ward
Martin Luther King, Jr.
Image of the Moment
The first principle is that you must not fool yourself and you are the easiest person to fool.
Richard P. Feynman
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