Quote of the Day
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Waiters are like actors waiting in the wings, bantering whenever we passed each other on the restaurant floor, shouting at each other backstage in the kitchen and winking and corpsing above the heads of our audience, the unsuspecting customers.
As I said before, a big part of my strategy says - and the management team I think is in agreement with this - we don't have to be out there with a lot of noise all the time. What we need to do is paint a vision for customers, promise them deliverables, and go hit at it.
The biggest threat to McDonald's lies within - and that is us as a company becoming complacent. There are a lot of companies that get fat, dumb and happy and take their eye off the ball and forget about serving customers.
You know your business model is broken when you're suing your customers.
Who decides what's in Windows? The customers who buy it.
The minute a Wall Street firm purchases your debt, your bank no longer has it on its financial statement, which then allows the bank to look for more credit card customers. That's one reason why you get so many credit card offers.
It's nice to be important, but more important to be nice. You don't know who your top customers will be five years from now or where you will be in 10 years. You may have a fancy title, but you will always need help from the people around you.
The culture industry not so much adapts to the reactions of its customers as it counterfeits them.
Not being in tune with your customers is like living in an alternate reality; the way you think your customers feel about your product is not always the same as what your customers really think about your product.
If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.
No business can stay in business without customers. How you treat - or mistreat - them determines how long your doors stay open.
We can serve our customers well only if our buying jobs are right. You cannot sell if you haven't ordered wanted goods into your store.
James Cash Penney
I guess probably in my time in politics, it continued to be affirmed to me that the African-American community, despite being subscription television's most valuable customers, they are very underserved by cable and satellite television programming options.
J. C. Watts
The way customers relate to brands and how profit is generated has changed so dramatically almost every professional is being challenged to reconsider what they do in order to stay relevant.
Brands are facing a new competitive landscape in which self-definition, core values and purpose will increasingly define their ability to reach customers that only allow what is meaningful in their lives to pass through their filter.
What changed our lives forever was when Malcolm had the idea to sell rock 'n roll records to trendy customers.
Some companies out there quote a start of production that is substantially in advance of when customers get their cars.
You can lull the paying customers as long as they get slapped.
The thing with Linux is that the developers themselves are actually customers too: that has always been an important part of Linux.
I don't do shows. I don't have reviews. I'm not putting the clothes on every celebrity so that by the time they reach the store the customers are sick of seeing them.
Companies buy customers when they cannot win new business on their own. They merge when their executives do not have a better idea of what to do.
Like Disneyland, luxury retailers have long had to figure out how to overcome customers' natural inertia. Unlike less pricey stores, they tend not to attract idle browsers who make impulse purchases.
Customers need to be given control of their own data-not being tied into a certain manufacturer so that when there are problems they are always obliged to go back to them.
My customers are successful workingwomen.
Oscar de la Renta
Although social media is a relatively new form of communication, it has become the primary way retailers and customers are interfacing.
Martin Luther King, Jr.
John F. Kennedy
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