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You know your business model is broken when you're suing your customers.
If you work for and eventually lead a company, understand that companies have multiple stakeholders including employees, customers, business partners and the communities within which they operate.
I'm making a case against how money managers are handling customers' money. The objective of the customer is not being met if the fund managers are diversifying their assets into hundreds of businesses. If they do this, they are typically performing close to the indexes. But that's not the way wealth is created.
From now on, the technology companies that succeed will be those that have developed skills at listening and a sophisticated understanding of their customers' industries.
Samuel J. Palmisano
Social media can be a powerful tool to listen to, engage with and gain access to customers that you would otherwise not be able to connect with.
I myself, as well as Toyota, am not perfect. I, more than anyone, wish for our customers' cars to be safe.
Learning how to interact with customers is something that anyone starting any business must master. It's an amazing opportunity to be able to learn the ropes at an established company and then employ your expertise at your own company.
In the 9th grade I began my first wage work for the West Side Drug store delivering prescriptions and sundries on my bicycle to customers who called in orders.
Vernon L. Smith
For small community banks and credit unions, like those in Central and Northern Wisconsin, the hundreds of new rules will require an estimated 2,260,631 labor hours just for compliance. Those are hours that your local bank or credit union will spend dealing with some Washington bureaucrat instead of focusing on the needs of customers like you.
In spite of all this noise, customers are still definitely buying in North America, and they're really, really buying internationally.
When you know who your customers are, that can give you an edge on the competition.
Why is Caterpillar bad if we create a new job in India or China to receive U.S. exports? It makes no sense to me. We want to drive all the exports we can from the United States. We want to concentrate on all those consumers, outside contractors, customers outside the United States that we possibly can.
Douglas R. Oberhelman
The cost of acquiring new customers and maintaining those relationships in an online environment versus bricks and mortar is significant.
I have a few customers who have two or three hundred bags. When you see a lady carrying a little dog bag or a little cat bag or an egg, it makes you happy.
Although social media is a relatively new form of communication, it has become the primary way retailers and customers are interfacing.
What we are seeing now is customers shifting their attention from security products like firewalls and intrusion sensors, to the policies that need to be in place, and the technologies that help them enforce policy compliance.
John W. Thompson
Waiters are like actors waiting in the wings, bantering whenever we passed each other on the restaurant floor, shouting at each other backstage in the kitchen and winking and corpsing above the heads of our audience, the unsuspecting customers.
Most of all, I discovered that in order to succeed with a product you must truly get to know your customers and build something for them.
If you look historically, what creates growth and wealth is innovation and investment, and increase in scale - more customers.
Frederick W. Smith
The biggest threat to McDonald's lies within - and that is us as a company becoming complacent. There are a lot of companies that get fat, dumb and happy and take their eye off the ball and forget about serving customers.
No matter how senior you get in an organization, no matter how well you're perceived to be doing, your job is never done. Every day, you get up and the world is changing; your customers are expecting more from you. Your competitors are putting pressure on you by doing more and trying to beat you here and beat you there.
If we're building high quality companies, if the customers like the products, if the technology innovation is real, then the substance is going to win out in the end.
Who decides what's in Windows? The customers who buy it.
The minute a Wall Street firm purchases your debt, your bank no longer has it on its financial statement, which then allows the bank to look for more credit card customers. That's one reason why you get so many credit card offers.
It's nice to be important, but more important to be nice. You don't know who your top customers will be five years from now or where you will be in 10 years. You may have a fancy title, but you will always need help from the people around you.
A. P. J. Abdul Kalam
John F. Kennedy
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