It's so important to experience what your customers are experiencing and listen to their suggestions.
David Neeleman

Many people do think it's naive to improvise in front of paying customers. I'm not saying one way is better than another.
Lee Konitz

More than 20 years on, sustained competition, informed customers and the rapid growth of new technology provide the necessary environment for substantial deregulation.
Stephen Carter

Never treat your audience as customers, always as partners.
Jimmy Stewart

Not being in tune with your customers is like living in an alternate reality; the way you think your customers feel about your product is not always the same as what your customers really think about your product.
Bo Bennett

One of Netscape's main attractions to customers from Day One is that we provide alternatives. And that's cherished by many customers - certainly not all.
Jim Barksdale

Our community in North Texas is fortunate to have two thriving airports. We serve millions of satisfied customers and employ hundreds of thousands of North Texans. We should not jeopardize that which is working well already.
Michael Burgess

Our variety is one of the key reasons our customers love us. We continue to provide all of the menu items they love, while also offering new items to try.
Kenny Harrison

Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.
W. Edwards Deming

Reduce the layers of management. They put distance between the top of an organization and the customers.
Donald Rumsfeld

Repetition makes reputation and reputation makes customers.
Elizabeth Arden

Salads was a big indicator of that - there was a huge market out there for it. And why not tap it? Some of the things we are doing now around the globe are responding to customers. It's not because some guy sued you.
Jim Cantalupo

Small-business customers are very conservative and very cheap. We don't have to explain ourselves for the most part.
Paul Graham

Spend a lot of time talking to customers face to face. You'd be amazed how many companies don't listen to their customers.
Ross Perot

Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.
Zig Ziglar

That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers.
Sanjay Kumar

That's the ultimate gratification in any business situation - do customers buy the product? And do they use it and do they come back and buy more of it?
Jim Barksdale

The American work ethic is something to be admired. Our workforce, regardless of position, works hard to produce the best product and serve customers to the best of their ability.
Leonard Boswell

The biggest threat to McDonald's lies within - and that is us as a company becoming complacent. There are a lot of companies that get fat, dumb and happy and take their eye off the ball and forget about serving customers.
Charlie Bell

The cost of acquiring new customers and maintaining those relationships in an online environment versus bricks and mortar is significant.
Stephen Cohen