So in 2000, when we changed the business model and started really focusing on that triangle and putting the customer in the center, we decided we should hold off - we've done enough consolidation; we've got enough critical mass.
Sanjay Kumar

Some story appears in some newspaper that says that somebody said X, Y, and Z, and a customer says, I don't understand what they're talking about - we're running that product, we've been using it for five years, what are they talking about?
Sanjay Kumar

Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.
Zig Ziglar

Suppliers and especially manufacturers have market power because they have information about a product or a service that the customer does not and cannot have, and does not need if he can trust the brand. This explains the profitability of brands.
Peter Drucker

That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers.
Sanjay Kumar

The aim of marketing is to know and understand the customer so well the product or service fits him and sells itself.
Peter Drucker

The first step in exceeding your customer's expectations is to know those expectations.
Roy H. Williams

The golden rule for every business man is this: 'Put yourself in your customer's place.'
Orison Swett Marden

The gun dealer is not only paying these two police officers, but more importantly, the gun dealer has said he will never again sell more than one gun to a customer. This is exactly what we're trying to get the gun industry across the country to do.
Michael D. Barnes

The interesting thing is when we design and architect a server, we don't design it for Windows or Linux, we design it for both. We don't really care, as long as we're selling the one the customer wants.
Michael Dell

The purpose of a business is to create a customer.
Peter Drucker

The toughest thing about the power of trust is that it's very difficult to build and very easy to destroy. The essence of trust building is to emphasize the similarities between you and the customer.
Thomas J. Watson

The well-satisfied customer will bring the repeat sale that counts.
James Cash Penney

There are a lot of people who touch the customer.
Roger Staubach

There is one other business where the customer is always wrong and that's the media.
Rush Limbaugh

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.
Sam Walton

There's a battle between what the cook thinks is high art and what the customer just wants to eat.
Mario Batali

This year I hope to introduce legislation that would require Power Administrations to list direct and indirect costs associated with ESA compliance as a line item on customer's power bills.
Cathy McMorris

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.
Jeff Bezos

We will ensure that associates continue to possess unsurpassed product knowledge and maintain their dedication to customer service and respect for their colleagues and for the communities in which they work and live.
Arthur Blank