All business success rests on something labeled a sale, which at least momentarily weds company and customer.
Tom Peters

Almost all quality improvement comes via simplification of design, manufacturing... layout, processes, and procedures.
Tom Peters

Celebrate what you want to see more of.
Tom Peters

Communication is everyone's panacea for everything.
Tom Peters

Design is so critical it should be on the agenda of every meeting in every single department.
Tom Peters

Excellent firms don't believe in excellence - only in constant improvement and constant change.
Tom Peters

Give a lot, expect a lot, and if you don't get it, prune.
Tom Peters

Good managers have a bias for action.
Tom Peters

If a window of opportunity appears, don't pull down the shade.
Tom Peters

If you're not confused, you're not paying attention.
Tom Peters


If your company has a clean-desk policy, the company is nuts and you're nuts to stay there.
Tom Peters

Leaders don't create followers, they create more leaders.
Tom Peters

Management is about arranging and telling. Leadership is about nurturing and enhancing.
Tom Peters

South Africa has all the tools to compete in the new global village - an eager workforce, ready to take on any challenge.
Tom Peters

Test fast, fail fast, adjust fast.
Tom Peters

The best leaders... almost without exception and at every level, are master users of stories and symbols.
Tom Peters

The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.
Tom Peters

The simple act of paying positive attention to people has a great deal to do with productivity.
Tom Peters

We found that the most exciting environments, that treated people very well, are also tough as nails. There is no bureaucratic mumbo-jumbo... excellent companies provide two things simultaneously: tough environments and very supportive environments.
Tom Peters

Winners must learn to relish change with the same enthusiasm and energy that we have resisted it in the past.
Tom Peters