And I'm comfortable being who I am, so I think a lot of people who take over from a founder worry about how they compare to the founder; I worry about doing the best I can.
Sanjay Kumar

As I said before, a big part of my strategy says - and the management team I think is in agreement with this - we don't have to be out there with a lot of noise all the time. What we need to do is paint a vision for customers, promise them deliverables, and go hit at it.
Sanjay Kumar

But the real focus should be on people who are buying today because the base is so big it will take a long time for any change materialize on an overall basis.
Sanjay Kumar

Clearly, every company needs a leader. That's an important part of being the CEO of the company.
Sanjay Kumar

Clients do not expect the infrastructure to be any less reliable just because the service is being delivered from an offshore location; thus, the uptime requirements justify the expense.
Sanjay Kumar

Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process.
Sanjay Kumar

Failure is unfortunately as common as success.
Sanjay Kumar

Few service industries are designed to be 24x7 in India, and thus there was no 24x7 mentality.
Sanjay Kumar

Finally, I have to say that the most surprising aspect has been the speed at which the folks in India adapt to Western practices. They learn fast, really, really fast.
Sanjay Kumar

Finance is critical. If sufficient investment is made in infrastructure and venture capital is made available, there will be a big improvement in the situation.
Sanjay Kumar

I have a high degree of confidence about India's growth potential in IT.
Sanjay Kumar

I think that a lot of companies are still amazingly price sensitive.
Sanjay Kumar

I'm equally comfortable in getting out there and taking a stand when I have to take a stand.
Sanjay Kumar

I'm very comfortable in having a strong team. I'm very comfortable in sharing the limelight with the team.
Sanjay Kumar

India has the unique advantages of having the biggest domestic market and this should support IT companies.
Sanjay Kumar

It didn't make a lot of sense for us to be doing Lotus Notes implementations.
Sanjay Kumar

One, we committed to put about 650 people in the field to focus totally on customer satisfaction.
Sanjay Kumar

So far, Indian companies have focused more on customer application. This needs to shift to packaged software for sectors such as banking and financial services.
Sanjay Kumar

So if you're a customer today, the same person who came in to demonstrate the technology for you and helped you architect the solution before you bought it is likely going to be leading the team to help you do the implementation.
Sanjay Kumar

So in 2000, when we changed the business model and started really focusing on that triangle and putting the customer in the center, we decided we should hold off - we've done enough consolidation; we've got enough critical mass.
Sanjay Kumar