Phil Crosby Quotes

You have to lead people gently toward what they already know is right.
Phil Crosby

Lead, Toward, Gently

Making a wrong decision is understandable. Refusing to search continually for learning is not.
Phil Crosby

Learning, Decision, Wrong

In a true zero-defects approach, there are no unimportant items.
Phil Crosby

True, Approach, Items

Quality has to be caused, not controlled.
Phil Crosby

Quality, Controlled, Caused

Slowness to change usually means fear of the new.
Phil Crosby

Fear, Change, Means

Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.
Phil Crosby

Result, Quality, Cultural

Selecting the right person for the right job is the largest part of coaching.
Phil Crosby

Job, Person, Coaching

You don't have to be noisy to be effective.
Phil Crosby

Effective, Noisy

A rule to live by: I won't use anything I can't explain in five minutes.
Phil Crosby

Live, Won, Five

Being convinced one knows the whole story is the surest way to fail.
Phil Crosby

Whole, Story, Fail

Change should be a friend. It should happen by plan, not by accident.
Phil Crosby

Change, Friend, Happen

Eliminating what is not wanted or needed is profitable in itself.
Phil Crosby

Wanted, Needed, Profitable

If anything is certain, it is that change is certain. The world we are planning for today will not exist in this form tomorrow.
Phil Crosby

Change, Today, Tomorrow

No one can remember more than three points.
Phil Crosby

Remember, Three, Points

Successful people breed success.
Phil Crosby

Success, Successful, Breed

The audience only pays attention as long as you know where you are going.
Phil Crosby

Long, Attention, Audience

The great discoveries are usually obvious.
Phil Crosby

Very few of the great leaders ever get through their careers without failing, sometimes dramatically.
Phil Crosby

Great, Through, Sometimes

We can spend our whole lives underachieving.
Phil Crosby

Whole, Lives, Spend

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Biography

Nationality: American

Type: Businessman

Born: June 18, 1926

Died: August 18, 2001

Links

Find on Amazon: Phil Crosby

Cite this Page: Citation

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